I wasn’t sure if this was the kind of pillow or firmness I wanted/needed. I was pleasantly surprised by the feel and support of this product. On top of that, I received a hand-written message from the seller reassuring me that if I wasn’t satisfied with the firmness I could let her know. So far, I’m very pleased with the product, but I’m also confident that I can contact the seller if I realize I need something different. If you’re not sure like me, you can buy with confidence with this seller!